We have recently installed Symantec Endpoint Protection 11 on the server, but I did check the inbuilt firewall to see if it was blocking port 10000, but it seems not.
The server is running Veritas Backup Exec 9.1 Rev. Network Data Management Protocol (NDMP) has been directed to a port other than the default port.Ĭhecked the services file in \System32\Drivers\etc Furthermore, the backups were working as normal for a long time before they suddenly stopped so I've ruled this one out.Į. As far as I know, we haven't ever upgraded Backup Exec, so there wouldn't be a version issue. The Remote Agent is installed, but it is an incompatible version.Ĭhecked- its the right version installed on the remote server. See 2 - I've also verified that the service is runningĭ. The Remote Agent for Windows Servers is not installed on the machine. I've checked - we have licensing for the servers I'm trying to backup.
The license for the Remote Agent is not installed on the media server.
The logon account does not have access to the remote server.ī. Which lists the following potential issues resulting in this problem:Ī. Checked the backup user credentials: I can connect to the remote system drives easily with the user credentials from the backup server in windows explorer. Reinstalled the remote agent on the remote server a number of times (by pushing it out from the backup server)Ģ. To fix this issue I have tried the following:-ġ. "You are not authorized to access this item, a licence key for Backup Exec Remote Agent for Windows Servers is not installed on the machine, or the Remote Agent is old or incompatible." When selecting a remote server's drive in a backup job in Backup Exec (which is greyed out, indicating that I cannot select it), I get the following error message: